Frequently Asked Questions
Helpful information about mirrors, mounting, sizing, orders, shipping, returns, refunds, and customer support.
Who operates Torvqli?
Torvqli is operated by Beijing Chengxinxuan Information Technology Co., Ltd.
What does Torvqli sell?
We offer full-length mirrors, wall mirrors, vanity mirrors, decorative mirrors, magnifying mirrors, and functional entryway mirrors.
What currency are prices shown in?
Unless otherwise stated on the storefront, product prices are shown in U.S. dollars (USD).
Can I ask about dimensions before ordering?
Yes. Contact customer support with the exact product name and the dimensions or placement details you would like clarified.
Do wall mirrors require installation?
Many wall mirrors require appropriate installation. Review the product information and use hardware suitable for the wall type and mirror weight.
Can I change or cancel an order?
Contact us as soon as possible. Whether a change or cancellation can be completed depends on the order's processing status.
How do I track my order?
Use the tracking information provided after dispatch when available. Contact us with your order number if you need help.
What if my mirror arrives damaged?
Contact us promptly with your order number and clear photographs of the mirror and packaging so the issue can be reviewed.
How do I request a return?
Contact customer support before sending any item back. Approved requests will receive return instructions and the appropriate destination.
How are refunds handled?
If a refund is approved, it will be processed through the applicable payment method used for the order. Posting time may vary by provider.